(Why I collect your personal date and what I do with it)

This policy explains how Karen Johnson Therapy uses and protects the information you provide when using my services and accessing this website.

When you contact me via my website, email or phone, I will collect the following: -

Your Name

Email Address

Telephone Number

Any information you choose to supply regarding the purpose of your enquiry.

I will ask for your email address for the purposes of sending you a recording to listen to as part of the therapy. It may also be necessary to send emails to confirm or rearrange appointments. If you have not subscribed to my mailing list then I will not contact you with regard to any promotional/further information about services I may offer in the future.

This information and any information gathered during a therapy session is stored and processed for the reasons below: -

  1. I need to collect personal information about your health to safely provide you with the best possible treatment.

  2. I will ask you for your GP contact details and basic health information, there are some conditions that are contra indicated for hypnotherapy and sometimes there are circumstances where I may need to contact your GP before commencing therapy. I will inform you at our appointment should this be necessary.

  3. I will ask you for your next of kin, this will only be used in an emergency.

  4. During the sessions I will make notes of the information you provide so that I may plan the therapy and produce scripts which will be used either during the session or in-between sessions.

  5. It is important that I can contact you to confirm our appointments or to update you on matters related to your care. I may also use your email address to send any recordings for you to listen to as part of your therapy.

  6. Provided I have your consent, I will send you promotional information about my services and/or articles relating to general health information. If you do not tick the box to give consent at our first appointment, then I will not contact you for these purposes.

You can, of course, refuse to provide the information, but if you were to do that I may not be able to work with you.

Your records are stored on paper, in locked filing cabinets, in a locked building. Contact details, such as your email address, which are stored on my computer, the computer and any files will be password protected and will be stored in a locked building.


Under the General Data Protection Regulations, you have the following rights: -

  1. The right to be informed (hence this policy)

  2. The right of access. If you wish to see your file, please make a request in writing to myself, Karen Johnson, and I will provide you with the information within 30 days of your request.

  3. The right to rectification. If you believe any information I hold is incorrect, it is your right to request that I make those changes to my records.

  4. The right to erasure. I am required to retain your records for a period of 7yrs, after this time your information will be securely destroyed.

  5. The right to restrict processing. All information is confidential and will be used only for the purpose for which it was given. I will not knowingly release any personal or confidential information to anyone who is not entitled to it.  I will only use the information:

  • To continue to care for you, my client

  • For purposes where you have given me specific permission to use the information.

  • For legal purposes.

  • If I have good cause to believe that you may harm yourself, me or others if I do not disclose the information.

The sharing of anonymous case history with supervisors and peer support groups is not a breach of professional confidentiality.


Cookies are small files which ask your permission to be placed on your computer's hard drive so that it can analyse web traffic to my website. Through this I can see which of my website's pages are being viewed. Most web browsers automatically
accept cookies but you can modify your setting to decline them if you prefer. If you choose to do this you may find that you cannot make full use of my website. 

I want you to be confident that I am treating your personal data responsibly, that it is kept secure and only used for the purposes for which it has been provided.

Of course, if you feel that I am mishandling your personal data in some way, you have the right to complain. Complaints need to be sent to:             Karen Johnson


                                07815 011790

If you are not satisfied with my response, then you have the right to raise the matter with the Information Commissioner’s Office.